A fleet of new communication radios distributed to frontline staff working for the Australian Capital Territory (ACT) Government created an opportunity to better visualise the location of duress events and respond quickly.
What We Did
Nova Systems was engaged to design and build the Territory Radio Positioning Platform for the ACT Government’s Emergency Services Agency (ESA).
The mission critical, map-based platform created by Nova Systems now gives the agency a reliable, intuitive, tool to manage field staff and their safety.
Our team followed a Human Centred Design approach to develop an intuitive, simple interface where users are guided through key information about duress alerts alongside a real-time map.
When ESA staff are notified of a duress alert within the ACT region, they can now take immediate action, easily locating nearby radios with a search by location option. A formal report of the event can then be shared with colleagues and later archived.