It was essential that the platform, linked to a new fleet of communication radios, was reliable and could effectively manage frontline staff and keep them safe.
Our team built a reliable, intuitive, mission critical, map-based platform to better capture and present the location and duress data being submitted by the service’s communication radios.
Nova Systems worked closely with the client, following a Human Centred Design approach to design an intuitive user experience which guides emergency operators through key information about duress alerts alongside a real-time map.
When Essential Services Agency staff are notified of a duress alert within the ACT region, they can now take immediate action, easily locating nearby radios with a “search by” location option.
Nova Systems has efficiently delivered a successful, engaging, mission-critical solution on time and budget that includes the ability to share formal reports of event incidents for critical review and archive.